Return

At MNEX PRO FIGHTING LIMITED, we understand that sometimes a product may not meet your expectations or needs. That's why we offer a hassle-free return policy to ensure your satisfaction.

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

How to Initiate a Return

To start a return, please contact us at sales@mnex.co.uk. Please include your order number and the reason for the return. Our customer service team will guide you through the return process and provide you with a return shipping label, as well as instructions on how and where to send your package.

Important Note: Items sent back to us without first requesting a return will not be accepted.

Refunds

Once we receive your return and inspect the item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process the refund.

Exceptions

There are certain items that cannot be returned, including perishable goods, custom products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Additionally, sale items and gift cards are non-refundable.

Damaged or Defective Items

If you receive a damaged or defective item, please inspect it upon receipt and contact us immediately. We will evaluate the issue and make it right by either replacing the item or issuing a refund.

European Union 14-Day Cooling Off Period

If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The same conditions apply as mentioned above.

Have Questions?

If you have any questions or concerns about our return policy, please don't hesitate to contact us at sales@mnex.co.uk. Our dedicated customer service team is here to assist you.